Hotel Owner FAQ
- How long is the enrollment period for the Member
Hotel Program?
- Are there any costs incurred by hotels?
- Do we always have to offer 50% discount? Is there
no other level of discount?
- How many room nights can we expect from this
cooperation?
- Why would I offer my hotel rooms at half the
price?
- Can my establishment become ‘hotel of the month’
on your Travel Portal?
- How do we recognize a Hotels Etc. member?
- How are reservations made?
- Should we accept reservations through a travel
agent?
- What do we have to do during a membership year?
- How long a period are we obliged to commit for?
1. How long is the
enrollment period for the Member Hotel Program?
A: From the signed agreement is received,
it will take 1 or 2 days before you are listed in our Web directory,
which is available to all members. Hotels Etc. distributors are
also informed that you are included and hence members will know
when they want to make a reservation in your region.
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2. Are there any
costs incurred by hotels?
A: NO, absolutely none. Rates offered
to Hotels Etc. members are non commissionable and there are no sign
on fees, or annual charges of any kind. All that is required by
a hotel is the discount of 50% off standard rate – based on expected
availability.
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3. Do we always have
to offer 50% discount? Is there no other level of discount?
A: To keep the Hotels Etc. program as
‘clean’ as possible, there is only one type of discount that is
accepted; 50% off standard rate. This way all involved parties know
what to expect and what to offer – and no misunderstandings will
occur.
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4. How many room
nights can we expect from this cooperation?
A: The prognoses of how many members
going to one specific place is hard for Hotels Etc. to predict.
We are not able to keep statistics of the reservations as a lot
of members are making their own reservations, directly with the
establishment. Hotels Etc. rates are not based on quantity, but
on selling the empty rooms. All reservations from Hotels Etc. should
therefore be valued as extra income, and not compared to larger
companies providing a given number of room nights.
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5. Why would I offer my
hotel rooms at half the price?
A: We do believe that offering a room
at 50% off regular standard rate is better then leaving the room
empty. Making 50% is better than loosing 100%. As long as the discount
is always given subject to expected availability and you are the
one to decide your availability – you really have nothing to lose
by this. Hotels Etc. members are filling up empty rooms and nothing
else.
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6. Can my establishment
become ‘hotel of the month’ on your Travel
Portal?
A: Yes, of course! What we require from
you is that you include the Hotels Etc.’ logo as a link on your
web site. We do believe that visitors to your site will also find
valuable information on our Travel Portal as we are rapidly growing
and increasing the available information. ‘Hotel of the month’
has generated reservations for hotels, so it is definitely worth
a try, and this additional advertising is also FREE of charge!
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7. How do we recognize
a Hotels Etc. member?
A: All members have a gold card with
the Hotels Etc. logo on it. Request to see the card upon arrival
to be sure that this person is entitled to the great discount. Feel
free to check the expiration date too. We do distribute lifetime
membership cards also.
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8. How are reservations
made?
A: Reservations are made directly with
hotels direct reservation number.
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9. Should we accept
reservations through a travel agent?
A: No, you don’t have to. Hotels Etc.
have informed their members to either make reservations through
a Hotels Etc. office or directly with the hotel. The reason is simply
that a travel agent not is entitled to a commission when a member
gets the Hotels Etc. rate.
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10. What do we have
to do during a membership year?
A: All you have to do is keep your existing
staff and new employees informed about the ongoing contract so that
members are recognized when they call in. If you change rates or
facilities then you are kindly asked to inform Hotels Etc. of this
so that we can change our database accordingly and offer our members
and your guests the most accurate information possible.
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11. How long a period
are we obliged to commit for?
A: The agreement that is signed is valid for one year,
and renews automatically every year unless cancelled by any of the
two parties. It has a cancellation period of 3 months, so a hotel
is free to cancel, seeing that it gives Hotels Etc. reasonable time
in order to remove your hotel from the existing listings. Hotels
Etc. can also cancel if the hotel is not adhering to the paragraphs
in the agreement or any other situation occurs that does not comply
with the agreement.
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NOW
See also: Member FAQ
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